CLIENT SERVICES
HOW CAN WE ASSIST YOU TODAY?
THE BRAND
Why is the brand called NOIR BLANC 0.9?
Noir is depth, blanc is possibility. 0.9 is the almost-complete, the moment just before resolution. We named the brand for the space between, because that is where the work lives.
What is the meaning behind the heart monogram?
The N folds into a heart that contains a hidden B. Before the heart meant love, it meant thought and memory, the seat of the self. You will find it worked into the new L'AMOUR NOIR pieces as a design element, not a logo. An archive, not a valentine.
Why only greyscale?
Colour is noise. Stripped away, structure shows: geometry, light, shadow. The garment becomes what it is, not what surrounds it.
Are these pieces for everyday wear?
Yes. We call them ritual objects. Built for quiet daily presence, not for occasion or status display. The point is wearing, not showing.
What is CÉNACLE?
CÉNACLE is the circle around the work. A collective of creators and thinkers who share the same pursuit of balance and purpose, connecting fashion, art and humanity into collective energy.
The word comes from the French and Latin: a circle of thinkers, artists and innovators who inspire each other. In 19th-century Paris, CÉNACLE meant the closed rooms around figures like Victor Hugo, where literature, art and ideas were made together.
For NOIR BLANC 0.9, CÉNACLE is where the brand lives. Community, collaborations, events, and charity work. Members get early access to releases and member-only drops, but that is the door, not the room. The room is the people.
SHIPPING & DELIVERY
When will my order be shipped?
Orders placed before 16:00 CET on business days are processed and handed over to our couriers on the same day.
Do you ship worldwide?
Yes, NOIR BLANC 0.9 is available globally. Shipping options and transit times will be calculated at checkout based on your location.
Will I be charged customs and import duties?
For EU Customers: No additional duties or taxes will be charged. For International Customers (UK, USA, ROW): Your order may be subject to import duties and taxes once it reaches your country.
RETURNS & EXCHANGES
What is your return policy?
We offer a 14-day return period from the date of delivery. To be eligible for a refund or exchange, garments must be strictly unworn, unwashed, and in their original packaging.
How do I register a return?
We have made returning items seamless through our dedicated Return Portal. Enter your Order Number and Email to generate a shipping label.
ORDERS & ACCOUNT
Can I amend or cancel my order?
To ensure lightning-fast delivery, orders are pushed directly to our warehouse system the moment they are placed. Because of this, we are generally unable to amend or cancel orders.
I received a faulty or incorrect item. What should I do?
Please contact our Client Services via email within 48 hours of delivery. Provide your order number and clear photos of the defect, and we will arrange a replacement immediately.
PRODUCTS & SIZING
How do the garments fit?
NOIR BLANC 0.9 pieces are designed with our signature contemporary fit. Most hoodies and t-shirts feature a slightly oversized, dropped-shoulder silhouette.
How should I wash and care for my pieces?
Wash inside out on a cold, gentle cycle (maximum 30°C). Do not tumble dry. Always hang dry naturally to prevent shrinkage. Never iron directly over screen prints or puff prints.
Will sold-out items be restocked?
Our core collections may see periodic restocks. However, seasonal capsules and exclusive drops are produced in limited quantities and will not return once sold out.
STILL NEED ASSISTANCE?
Our Client Services team is available to assist you with any inquiries.